Warranty
LIMITED LIFETIME WARRANTY & RETURN POLICY
Thank you for choosing OffroadLEDbars. We stand to provide our customers with the best products and service that we have to offer. Even though we hold high quality standards , there are the rare chances of a product failing even when under its intended purpose. Our warranty is meant to protect your investment.
OffroadLEDbars DOES NOT send repaired or used lighting for warranty claims. If your product qualifies for warranty you will be sent a BRAND NEW unit at no additional fee.
OffroadLEDbars requires 14 days after the defective item has been received by OffroadLEDbars to inspect and ship the replacement item.
If you have purchased your product from an authorized OffroadLEDbars vendor or Distributor, you do not need to worry about contacting them for the warranty claim. Simply fill out our online form found below. Once this form is filled out and submitted, you will receive an email regarding your claim.
All non-warranty returns are subject to a 20% restocking fee, no exceptions. The consumer is responsible for any and all freight costs of a return as well as the shipment for exchange returns. Any products which have been modified, cut, welded, bent, severely damaged, or used on the vehicle are not subject to a return for a non-warranty claim. No exceptions.
Your Warranty may be voided for the following reasons:
Any damage caused by factors beyond “normal use and normal wear and tear”
Negligence in the use, installation, or handling of the product
Abuse or misuse
Tampering with the fixture
Improper installation
Lack of proof of purchase
All OffroadLEDbars warranties are non-transferable from the original purchaser.
All warranty claims are void unless a copy of the original purchase receipt is provided.
In all cases of a warranty claim, OffroadLEDbars will hold the sole right in determining if the product’s warranty is to be voided due to any of the conditions above or depending on the condition of the claim.
OffroadLEDbars is not liable for any damages or charges incurred in the use of a product; these charges include but are not limited to legal tickets/infractions, on road use, fire, vehicle loss, rental vehicle, or replacement etc.
OffroadLEDbars covers the following under our warranty: Failure of diodes and Water retention.
OffroadLEDbars DOES NOT cover fading of casing and rusting of bolts as varying climates have adverse and uncontrollable affects on these elements of our lights as well as fuses or relays of wire harnesses.
OffroadLEDbars requires 5 photos be sent to Sales@offroadLEDbars.com showing the front, left and right sides , rear of the defective product and a photo of the product turned on.
Fill out the below sections and include a copy inside the box of the returning item.
Name
Daytime Phone Number
Order Number
Original Purchase Date
Address
Street Address
Address Line 2
City
State / Province / Region
Postal / Zip Code
Country
Reason For Warranty
Message
Please include a short description of the problem you are encountering with our product(s)
ALL WARRANTY REPAIR QUESTION MUST DIRECTED TO
Sales@offroadLEDbars.com